RANA Labs

Refund Policy

Last updated: October 28, 2026

How refunds work for purchases of RANA Labs services.

1. In-app subscriptions (Google Play, App Store)

  • Subscriptions bought inside an app are refunded by the store under its refund policy and your consumer rights. Request a refund through Google Play or the App Store.
  • You can cancel at any time in the store's subscription settings; access continues until the end of the period already paid. Uninstalling the app does not cancel a subscription.
  • When a purchase is refunded, the related access ends.

2. Credits and web purchases

  • Credits are not refundable, whether topped up with prepaid mobile cards (scratch cards) or on the web; this is stated on the checkout page before you pay. If you believe you were charged in error, for example twice for the same top-up, contact us and we will check it.
  • Plans bought on the web: refundable on request within 14 days of payment.
  • When you request a refund of a web payment, we keep a processing fee: the payment fee incurred when you paid, kept once on the first refund of that payment, plus 0.5% of the transaction amount on each refund. No processing fee is kept when the refund is due to our error, or where the law where you live requires a full refund. This applies to payments made on or after 28 October 2026.
  • If you believe credits were charged incorrectly, contact us with the time and your user ID and we will check it.

3. How to request a refund

Web payments are processed by our payment partners (such as PayPal). Card details are handled by the partner; RANA never receives or stores your card number. Send refund requests to [email protected] with your account email or user ID and order number. Refunds go back to the original payment method. Refunds are made in USD; if you paid in another currency, PayPal or your bank converts the refund and may charge a currency conversion fee again. RANA Labs does not charge or refund currency conversion fees. Top-ups made with prepaid cards are handled by our support team.

4. Exceptions

We may decline refunds in cases of fraud or clear abuse of this policy, and will explain why. This policy does not affect your statutory consumer rights.